Privacy Policy

At Plumbing Services Sydney, we support the protection of your privacy rights and we are committed to safeguarding privacy and to complying with the Australia Data Protection Act 1998. This Privacy Policy will answer your questions about the kind of information we collect and how we use it.

What information do we collect?

When you visit this website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and information we collect about usage of this website that we collected on an aggregate basis.

1. PERSONAL Information in order for us to contact you, you must first complete the “Contact Us” form on our website. Before submitting the form, you are required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
2. EMAIL Address If you choose to correspond with us via email, we may retain the content of your email messages together with your email address and our responses.
   Online registration or correspondence with us via email constitutes a commercial relationship and implies consent for us to communicate with you regarding our services.
   In the course of doing business, we may collect information about our customers such as: names, addresses, telephone numbers, credit card information and e-mail addresses; depending on the nature of the transaction with us.
   Any information that personally identifies you may be used by Plumbing Services Sydney to:
   • inform you about our products and services;
   • improve the products and services we offer; and
   • better serve the needs of our customers

We take every precaution to maintain data accuracy and to ensure the correct use of information, we have put in place appropriate procedures to safeguard and secure the information we collect online.

1. WEBSITE INFORMATION – USE OF COOKIESWe also collect information automatically about your visit to our Site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form. We use cookies to identify you when you visit the Site track the pattern of visitor usage across the site. A cookie is a small piece of information sent by a web server to a web browser that enables the server to collect information about user preferences on the website. They may also include the date and time of visits, the pages viewed, time spent at our site, and the site(s) visited just before and just after our site. This enables us to gather feedback which we may use to improve our site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies. If you prefer not to receive cookies, you may be able to change the settings of your browser to disable them or to notify you when cookies are being used.
2. IP ADDRESSESIP addresses (“Internet Protocol) is a unique number to identify computers that are connected to the internet. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

How we use your personal information

We only use or disclose personal information for the purpose that was specifically or reasonably apparent at the time of collection. The personal information that you provide to us will be used in order to process your request and to provide you with more information about our services. We may also use the information for the purposes of direct marketing to inform you about new products and services, changes to our website or company. In these circumstances, you will be provided with an opportunity to opt-out of receiving specified marketing communications.

Disclosure of personal information to third parties

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. We will not sell, rent, or lease mailing lists or other customer data to others and we will not make your personal information available to any unaffiliated parties, except as follows:
– To agents and/or contractors who may use it on our behalf or in connection with their relationship with us (for example, we may use third parties to help us with promoting new products or services)
– If required by law enforcement, judicial or government authority or in a matter of public safety or policy, as needed in connection with the transfer of our business assets (for example, if we are acquired by another company or if we are liquidated during bankruptcy proceedings).
– We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be in violation of our Terms and Conditions or to protect our property or the safety of our customers and the public.

Remarketing

DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

REMARKETING

We also uses 3rd party vendor re-marketing tracking cookies, including the Google AdWords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

OPT-OUT

You may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Also, you can opt out of other third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Links to Third Party sites

Plumbing Services Sydney’ websites may contain links to third party websites that are not operated or controlled by us. Please note that Plumbing Services Sydney is not responsible for the privacy or security practices of those third party web sites and those sites are not covered by this Privacy Policy.
Other companies that place advertising on our web sites may collect information about you when you view or click on their advertising or content through the use of cookies or web bugs. We have no control this collection of information.

Your Consent

By using our Website, you consent to our collection and use of your personal information as described in this Privacy Policy. If you would like to change your personal information we have on record, which is inaccurate or out-of-date, you must notify us by sending a letter or fax signed by you and the record will be changed.

Privacy Policy Changes

From time to time, Plumbing Services Sydney may update this Privacy Policy. If any changes are made, we will post them here.
This Privacy Statement was last updated on June 3rd, 2011.